Peeva answers the phone differently now.
An AI support representative named Grace answers every call. Below is what she does, how she connects to our registry, and what she is not allowed to do.
The same team you always reached. Now you can actually reach them.
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AI up front. Our agents right behind it.
Why we brought AI in
Callers used to pick their way through a phone menu, then wait for a callback that came back by importance rather than in the order it arrived. Every call is important. The menu is gone.
Our agents got their day back
AI takes the routine lookups and the repeat questions, so our people spend their time on the cases that actually need a human — the reunions, the hard calls, the ones that do not fit a script.
A person is always one ask away
Ask for a human at any point and Grace connects you to the Peeva team. If nobody picks up, she takes your name and number rather than dropping you into voicemail.
Meet Grace
Grace is Peeva’s AI support representative. She answers the phone and the website chat, works out what you need, and starts on it while you are still on the line.
She checks the live registry
Grace queries Peeva’s registry over a secured, signed connection. What she tells you is the record, not a guess. If she does not know, she says so and finds someone who does.
Guardrails she cannot break
Peeva’s privacy rules live inside our systems, not inside the AI. No owner contact details are released until the finder has identified themselves and the owner has been contacted first.
AI THAT FREES UP OUR AGENTS
One call. No menu. Straight to an answer.
What actually happens when you call Peeva.
Grace answers
On the first ring, day or night. She asks whether you found a pet or you are calling about your own — in your own words, not by pressing a number.
She checks the microchip
Enter the number on your keypad. Grace checks it against Peeva’s live registry and tells you plainly whether it is registered, a Peeva chip not yet registered, or not in our database.
A Peeva agent takes it from there
Grace captures the details, logs the case, and hands it to one of our agents — or connects you to a person right then. The AI opens the door. A person walks you through it.
- Works with any microchip
- Trusted by vets & shelters
- Faster reunions
What makes Grace different from a typical AI chatbot
Most AI assistants are a language model in a text box. Grace is wired into Peeva’s registry, and the rules she follows are not hers to bend.
A typical AI chatbot
- Predicts an answer from general text, and can invent one
- Talks, then tells you to call someone else
- Wording drifts from one conversation to the next
- Its rules sit in its instructions, where wording can get around them
- Hands over whatever it can reach
- Guesses, and sounds certain doing it
Grace
- Queries Peeva’s live registry over a secured, signed connection
- Looks up chips, logs the case, routes billing, connects you to an agent
- The lines that carry weight are fixed, word for word, every call
- The rules live in Peeva’s systems, where the AI cannot override them
- Releases nothing until the finder is identified and the owner contacted
- Says she does not know, and hands you to someone who does
INSTANT SCAN ALERTS
The moment your pet is scanned, you know where.
When a vet, a shelter, or an animal control officer scans a Peeva microchip, you get an instant alert with the location of that scan. Not a voicemail left on a Friday afternoon. Not a letter. An alert, the second it happens, while your pet is still standing in front of someone who can help.
GUARDRAILS
Your family’s privacy is not negotiable.
A registry that gives out your address to anyone who asks is not protecting your pet. Grace is built with limits a general purpose chatbot does not have.
- Grace will not share a pet owner’s contact information until the person who found the pet has identified themselves: name, direct phone number, organization, and location.
- Peeva reaches out to the pet owner before any contact details are shared with anyone else.
- Grace works from the live registry, never from memory or guesswork. If she does not know, she says so.
- Peeva’s privacy policies live inside our systems, not inside the AI, so no clever phrasing on a call can get Grace to break one.
- Grace will not promise something Peeva cannot do — no invented timelines, no assurances nobody on our team can keep.
- Ask for a human at any point and Grace stops and connects you to a Peeva agent.
NO DEAD ENDS
Grace hands you to a person, not to a voicemail box.
Say the word and Grace connects you to a Peeva agent. If nobody picks up in those few seconds, she comes back on the line rather than dropping you into an answering machine. She takes your name, your number, and what you need, reads the number back to be sure she has it right, and a person calls you.
Peeva is a small team that answers to pet owners. Not a call center that answers to a queue.
