Terms of Service
Terms of Service
The Peeva website and Peeva Fetch application are provided by Peeva Inc. (“Peeva,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your (“you” or “your”) access to and use of the Peeva.co website (the “Website”), the Peeva Fetch application, and any related services provided by Peeva. This includes, but is not limited to, our central pet microchip registry (fetch.peeva.co).
Access to the Website, information about our services, and use of our products are subject to these Terms and our Privacy Policy, available on this Website.
Website Content
You are granted a personal, non-transferable, and non-exclusive right to access and use the content of this Website in accordance with these Terms. “Content” refers to all information, text, images, data, links, software, and other material available through the Website or services, whether created by Peeva or provided by third parties.
Permitted Use: You may view, copy, download, and print Content for personal use only, provided it is not modified, reproduced, or transmitted for other purposes.
Proprietary Notices: Copyright, trademark, and other proprietary notices must remain intact.
Rights: No rights or licenses to use the Website’s Content are granted without express permission, except as allowed by these Terms.
Acceptance of Terms
By using Peeva’s services, you agree to be bound by these Terms which govern all aspects of your use of Peeva, including subscription options and the registration and maintenance of your pet’s microchip information. Peeva may update these Terms periodically and will notify users of any changes.
Scope of Service
Peeva maintains this service to support pet owners who register their pets in our centralized microchip registry. As a user, you are responsible for securing the necessary equipment and internet access to use the Website and paying associated fees. Peeva charges a nominal subscription fee to ensure your pet’s microchip is scanned, read, and linked to real-time notifications in case of loss.
Subscription and Membership
Subscription Options
Annual Subscription: $54.95 per year, renewable annually.
Lifetime Subscription: A one-time payment for lifetime registry access.
Purpose of Fees
The subscription fees support the operation, maintenance, and enhancement of Peeva’s microchip registry and associated services. This ensures accurate, accessible information for effective lost pet recovery.
Non-Payment and Account Suspension
Grace Period: A 30-day grace period allows continued account access with reminders to renew.
Account Suspension / Permanent Deletion: After 30 days of non-payment for a renewed annual subscription, your pet’s information will be permanently deleted from our registry.
Notices and Communications
Peeva will send reminders and non-payment notices to the email address associated with your account. Please make sure your contact information is accurate and up to date. Peeva will never charge a fee for updating this information as long as your subscription is active.
Refund Policy
Annual Subscription: Fees are non-refundable once processed.
Lifetime Subscription: Non-refundable.
Consent and Agreement
By registering your pet’s microchip with Peeva, you agree to:
Maintain an active annual subscription to keep your pet’s information in our database.
Accept conditions regarding account suspension and data deletion for non-payment.
Agree to these Terms during the registration process by affirming your understanding.
Opting In
By subscribing, you register your pet in our centralized microchip database. You must provide a preferred email address and mobile phone number, consenting to instant notifications via SMS and email whenever your pet’s microchip is scanned by Peeva.
Additional Features: You may receive notifications about new features. Manage your preferences in the notification settings section of your dashboard.
Responsibility: You are responsible for ensuring your contact information is accurate and up to date. Updates are free while your enrollment is active.
Omni Search: By enrolling, you consent to be included in our Omni search feature, accessible only to veterinary professionals within our network.
Peeva reserves the right to modify, suspend, or discontinue access to the Website or services at any time and without notice.
Changes to Terms and Conditions
Peeva may update these Terms at any time, with changes communicated at least 30 days in advance. Continued use of Peeva services constitutes acceptance of revised Terms.
Compliance with Laws
Peeva complies with all applicable laws and ensures transparency in subscription policies. For concerns or questions, contact support@peeva.co
Payments and Refunds
Final Payments: All payments are final and non-refundable.
Enrollment: By enrolling your pet’s microchip, you agree to the subscription cost and accept Peeva’s Privacy Policy and Terms of Service.
Cancellations: Payments are processed only after agreement to our terms which you are required to agree to before processing payment. You have the right to cancel your subscription at any time; however, refunds are not allowed.
Additional Information
Lost Pet Alerts
Alerts can be sent once per month and are non-refundable.
Registration Process
Use the Peeva Fetch web application to register your pet by providing details (e.g., breed, name, age, microchip ID) along with billing and contact information. Keep this information up to date.
Billing
Subscriptions and registrations are prepaid and securely processed through Stripe, a third-party service. Peeva is not responsible for third-party data protection failures.
Taxes and International Use
Local taxes (e.g., VAT) may apply. Accessing the Website from outside the U.S. requires compliance with local laws.
Limitation of Liability
Peeva’s liability is limited to the amount paid by the user. We are not liable for any direct or indirect damages related to service use.
User Responsibility
Users must provide accurate, complete, and current information. Peeva is not liable for user-submitted content or its accuracy.
Prohibited Actions
Users must not upload unlawful, defamatory, infringing, or offensive content or engage in disruptive activities.
Age Restrictions
Services are available only to users aged 18+ or under adult supervision, with the adult assuming responsibility.
Intellectual Property
All Website content is owned by Peeva and protected under copyright and intellectual property laws.
Security
Users are responsible for safeguarding their login credentials and to notify Peeva immediately if unauthorized access is suspected.
Disclaimers
Peeva does not guarantee error-free services or uninterrupted access. Products and services are provided “as-is” without warranties.
Links and Endorsements
Peeva is not responsible for third-party content or websites linked through their platforms.
For Additional Information
For questions or concerns regarding these Terms, contact:
Peeva Customer Support
Email: support@peeva.co
Phone: 833.PEEVA.CO / 833.733.8226
Thank you for choosing Peeva! We are committed to keeping your pets safe and ensuring they can always find their way home.
Last updated: January 3rd, 2025
Copyright: © 2025 Peeva Inc. All Rights Reserved.