Contact
A real person, any minute, any day
Our support representatives are on the phone 24 hours a day, 365 days a year, because a found pet does not wait for Monday morning. Whether you are a pet owner whose dog just went missing, a veterinary clinic with a scanned chip and a waiting room full of patients, or a shelter working against a hold deadline, you will reach someone who is trained to help and can act while you are still on the line.
Lost or found a pet? Call us first.
833.PEEVA.CO / 833.733.8226
Everything else
support@peeva.co
Peeva HQ
640 Ellicott Street
Buffalo, NY 14203
What our team can help with
Registering or transferring a microchip, updating your contact details, confirming whether a chip is enrolled, sending a lost pet alert, reporting a found animal, and account or billing questions. If you are calling about a pet that is missing right now, say so first and we will skip everything else.
A note for professionals
Veterinary clinics, shelters, animal control officers, and rescues can call the same number and will be routed to a specialist who handles found-pet lookups and professional accounts. No portal login is required to report a found animal.
Unregistered microchips
Our support representatives do not have distribution or purchaser records for microchips that were never registered with Peeva. If you need help tracing a chip that is not in our registry, email info@peeva.co and we will respond within three business days.
If you love your dog, you already understand why this page exists
You know the feeling. The gate left open. The leash that slipped. The thunderstorm that sent your dog over a fence he has never once looked at in six years. In that first hour you are not thinking about databases or registries. You are thinking about one thing: somebody, please, just call me.
That is what a pet recovery service is for. Not the chip. Not the website. The person on the other end of the phone at 2 a.m. when a shelter scans your dog and finds his number.
The clock starts the moment your pet is found
Here is the part most pet owners never hear until it is too late.
When a lost pet arrives at a shelter, a legal hold period begins. It is the window in which the shelter must try to find the owner before the animal becomes shelter property — eligible for adoption, transfer, or, in an overcrowded facility, euthanasia. That window is set by state law, and it is shorter than most people assume. In fifteen states there is no legal minimum at all. Where a minimum exists it can be as short as 48 hours. Seventy-two hours is common.
A pet that arrives with no way to reach its owner is running down that clock from the moment it walks in the door. A pet whose microchip traces to a live, verified owner record — and whose registry picks up the phone when the shelter calls — is a different case entirely. Most states extend the hold for identified animals, and shelter staff will keep working an active lead. The difference between those two pets is not the chip. Both may have one. The difference is whether anyone answered.
1 in 3 pets go missing. More than 80% are never found. The ones that make it home are, overwhelmingly, the ones somebody could reach.
What a pet recovery service actually does
A microchip is a fifteen-digit number. It has no GPS, no battery, no owner’s name inside it. On its own it does nothing. Everything that turns that number into a phone call to you is the recovery service.
At Peeva, that means:
We keep the record that the number points to. Your name, your phone, your backup contacts, your pet’s photo and description, kept current and verified so that when the chip is scanned it resolves to a real person who can be reached today, not an email address that stopped working in 2019.
We answer when the shelter or vet calls. Our Pet Reunification Specialists are trained to work both sides of a reunion: the frightened owner and the busy professional. A vet tech with a found dog on the table and a waiting room full of patients does not have twenty minutes to navigate a phone tree. They get a person, immediately, who can confirm the registration and start the contact chain while they are still on the line.
We chase you down. Voicemail, text, email, secondary contacts, in whatever order gets a response fastest. A found-pet call is not a ticket in a queue. It is a live search for a human being, and it does not stop at the first unanswered call.
We work the network. Shelters, veterinarians, animal control officers, rescues, and other legitimate registries. We make our public lookup available to other registries so that if your pet turns up somewhere outside our own network, the path back to you is still open.
We help you act. From your dashboard you can send an automated lost pet alert the moment you realize your pet is gone, so the search starts before the phone rings, not after.
Trained for pet owners. Trained for the professionals who find them.
Our support team serves two very different callers, and both matter.
For pet owners, that means patience, clarity, and no scripts that treat a missing family member like a billing inquiry. If you are panicking, we slow down. If you are not sure your pet is even registered, we check while you are on the phone.
For veterinary clinics, shelters, and animal control, that means speed and accuracy. A found-pet call is confirmed, documented, and actioned in minutes, with no account creation, no hold music, and no “someone will get back to you.” Professionals call us because we make their job shorter, and a shorter job for them is a faster trip home for the pet.
How to make sure the call reaches you
- Not sure your pet is registered? Check enrollment. It takes thirty seconds.
- Not registered yet? Register your pet’s microchip. It takes about two minutes, and it works with any brand of chip.
- Pet missing right now? Sign in to your dashboard and send a lost pet alert, then call us at 833.PEEVA.CO. We will take it from there.
Pay Once, Protect Your Pet for Life
Unlock all of Peeva’s advantages and get lifetime protection for $249 once, with no renewal fees — or $54.95/year if you prefer to pay annually.
