Frequently Asked Questions

Peeva

Peeva is a technology company that is committed to resolving the missing pet problem with proprietary tools (hardware, firmware, and software) that streamline veterinary and shelter workflow. Peeva is the first and only end-to-end universal pet microchip identification system and centralized database that marries large and disparate data sets to bring lost pets back to their families as quickly as possible. Millions of Microchip IDs are paired with their own Medical Records in one Centralized Pet Database to ensure all pet microchips are scanned and read. Veterinary professionals can access the complete life histories of pets by simply scanning their microchips and instantly notify pet owners of the exact location at the exact second it happens to get their pets back as quickly as possible.

Peeva is resolving three problems.

  1. The missing pet epidemic
  2. Lack of standardization
  3. Fragmented industry

Learn more in our resources page.

Peeva has three products.

  1. Peeva Fetch: Our central pet microchip registry and electronic medical records portal.
  2. Peeva Arf-ID: Our microchips are tiny, and can be read by all microchip scanners.
  3. Peeva Microchip Scanners: We have developed scanners that can read all pet microchips regardless of the brand, or frequency. We can even read encrypted microchips.

Our mission is to make microchip scanning the standard for all veterinary professionals, shelters, and rescue groups because every pet owner should have the confidence and peace of mind in knowing their pet’s microchips will be scanned and read. The missing pet problem in the US is an epidemic that could be reduced to a manageable problem if microchip scanning was the standard for all veterinarians and shelters. Peeva is making microchip scanning the standard by streamlining workflow.

The cost of registering any brand of microchip with Peeva online is as low as $5/month.

If you are a pet owner talk to your vet. If you are a pet care professional, please contact sales@peeva.co.

Pet owners are instantly notified by mobile SMS and email notifications whenever their pet is scanned with the name of the practice where their pet was scanned from, the address, telephone number, and exact location on a map in seconds.

Microchips

Microchips are radio-frequency identification (RFID) implants that provide a permanent ID for pets. They are the only pet reunification technology option available that is implantable and not attached to a collar so, unlike everything else that attaches to a collar, microchips cannot fall off a collar, be removed, or become impossible to read. Microchips do not require a power source like GPS. Learn more about our microchips here.

When registered and scanned correctly microchips will work almost 100% of the time. When a rightful pet owner registers a pet’s microchip the owner’s contact information can be looked up via a unique code that can be read when scanned by an external scanning via Radio Frequency Identification Data (RFID).

There are multiple microchip companies with multiple scanners, multiple radio frequencies, and multiple registration databases and as a result of there being no standardization, there is a lack of scanning altogether. Please see Peeva survey on microchipping. Further… The Animal Welfare Act does not authorize the USDA-APHIS to regulate private pet ownership and concluded that it cannot mandate a national standard for pet microchips or scanners. There have been various attempts to petition this law by various factions and numerous initiatives to introduce new laws by other factions- for at least 13 years.

Microchips carry a unique identification number. If a pet gets lost and is taken to a vet clinic or animal shelter, it should be scanned for a microchip to reveal the unique ID number. When a microchip scanner is passed over the pet, the microchip gets enough power from the scanner to transmit the microchip’s ID number. That number then needs to be called into a pet recovery service, and then the rightful pet owner is supposed to be contacted using the contact information on file when the pet owner registered the pet. For microchips to work they need to be registered.

No. Microchips are very small and the process in which they are implanted is similar to a routine vaccination and not any more invasive. Peeva’s microchips are slightly smaller than other brands microchips, which means our syringes are smaller.

A microchip will last the lifetime of your pet.

Peeva Microchips
134.2 kHz ISO standardized microchips can be read by any other brand’s scanner and at a slightly longer range.They are slightly smaller than other microchips which means our syringes are smaller and the process of implanting them is not any more invasive than a routine vaccination and less invasive than other microchipsISO 11784/11785 compliant, recommended by AAHA and AVMA.MORE

No. There are a few microchip registries that will let you store your pet’s medical records in their systems, but nobody has access to them except you- so you’re better off just keeping that information on file or contacting your pet’s primary veterinarian. They will have that information on file.

PEEVA LINKS MICROCHIP RECORDS TO PET MEDICAL RECORDS

Peeva links pet microchip records with pet medical records in a cloud-based robust EMR SaaS that any participating veterinarian within the Peeva network will have access to. This has many benefits; such as access to records after a primary veterinarian’s hours of operation, as well as across time zones.

Peeva can pull up a pet’s complete medical history simply by scanning a microchip. Any brand of microchip. Peeva is the first company to read, record, analyze and catalog any brand of microchip regardless of the manufacturer, but only a veterinary professional that is part of the Peeva network can look up your pet’s information if they have access to Peeva’s central registry. You will be notified either way simultaneously. Microchips themselves store no other information than a code.

The frequency of the radio wave. Microchips in the US are 1 of 3 frequencies; 125 kiloHertz (kHz), 128 kHz, and 134.2 kHz.RFID- Radio frequency identification data- other examples of stuff that uses RFID: EZ Pass for toll booths, stuff to stop shoplifting- those things attached to clothing, inventory, contents of refrigerator etc…

There is in Canada and the EU; however, pet ownership is not regulated in the United States. This is why the potential of RFID and microchip technology is limited. There has been a push towards an ISO standard here in the United States for close to 2 decades.

There are multiple microchip companies with multiple scanners, multiple radio frequencies, and multiple registration databases. Because there is no standardization, there is a lack of scanning consistency altogether. Further, The Animal Welfare Act does not authorize the USDA-APHIS to regulate private pet ownership and concluded that it cannot mandate a national standard for pet microchips or scanners. There have been various attempts to petition this law by various factions and numerous initiatives to introduce new laws by other factions- for at least 13 years. Needless to say, they have all been unsuccessful. To circumvent this issue, Peeva came up with a valid workaround.

Yes. Peeva’s microchips are ISO standardized 134.2 KhZ microchips certified by ICAR. You can learn more about our microchips here and more about the importance of obtaining an ICAR certification here.

There are no risks to microchipping an animal. There are only benefits. Neither shelters nor veterinary clinics will be able to read every microchip or even attempt it unless asked. Animal shelters and veterinary clinics are very aware of the concerns about missing an implanted microchip. Kill shelters, such as the ASPCA, do NOT take extra measures to determine if a microchip is present before a decision is made to euthanize or adopt out the animal. Some “Universal” scanners are becoming available, but they are not truly universal because they do not detect different microchip frequencies to read differently branded microchips. PEEVA IS RESOLVING THIS.

Once your pet is microchipped, there are only three things you need to do: 1) make sure the microchip is registered with Peeva; 2) ask your veterinarian to scan it with Peeva at least once to see if it works and 3) keep your contact information up-to-date in the Peeva registry.

RFID is Radio Frequency Identification Data. An external scanner activates and reads a microchip’s unique identifier emitted by the chip that is activated by a radio wave when an external scanning device passes over it.

Microchips are “reactive” because they are permanent and can’t be tampered with. So if someone takes your pet’s collar off and eventually takes it to a vet in the Peeva network, shelter, or daycare you will be notified right away.

Yes. You first need to register te microchip with Peeva. You should also have it checked every time you go to a vet to make sure it didn’t migrate to another part of your pet’s body which can sometimes happen.

134.2 kHz ISO standardized microchips can be read by any other brand’s scanner and at a slightly longer range.They are slightly smaller than other microchips which means our syringes are smaller and the process of implanting them is not any more invasive than a routine vaccination and less invasive than other microchipsISO 11784/11785 compliant, recommended by AAHA and AVMA.MORE

Yes. Peeva also makes your visits to doggie daycare centers and pet groomers much faster and convenient as they no longer need to place a call to your vet for your pet’s current vaccinations. Having a tag on your dog or cat is less of a hassle for the truly good samaritan that is trying to get in touch with you. Rabies tag numbers also allow the tracking of animals and the identification of a lost animal’s owner, but it can be hard to have a rabies number tracked after veterinary clinics or county offices are closed for the day. Other microchip databases are not always available. Peeva is available 24/7/365.

Call the shelter, or have it scanned by a vet or pet store in Peeva’s network. The shelter should have scanned the animal before letting you adopt it. And if they could only detect a chip and not read it- you or they should have it scanned somewhere else. It’s not cool if you have someone else’s dog or cat. Some shelters implant microchips into every animal they adopt out, so check with the shelter and find out your new pet’s microchip number so you can get it registered in your name and then register it with Peeva to ensure that your information is available across all devices and hidden (encrypted) behind a company firewall. You can also ask a vet in the Peeva network to scan for a chip. The Peeva scanner will ensure your chip is read.

The Peeva scanner will detect each chip as it is passed over it. Otherwise, the likelihood of either of them being detected by the same scanner is slim. The Peeva scanner would detect both chips. The chain of custody would then be followed to ensure that the pet would be returned to its rightful owner.

There are absolutely no reasons to not microchip your pet. The missing pet problem is an epidemic and a microchip is the only permanent form of ID a pet will ever have, but it needs to be enrolled in a database provide by a legit pet recovery service that is actively searched and provides a team of telephone support that are available at all times of the day to facilitate the prompt return of any animal found to be enrolled in their respective registry.

Not at all. Microchips are tiny. The process in which they are implanted is quick and no more invasive than a routine vaccination.

You can check your pet’s microchip on the microchip page.

You can check to here to see of your pet’s microchip is active.

Yes. A microchip will only work if it can be tracked back to the pet owner directly.

They do not. Every vet in the Peeva network does as part of our stipulations.

Yes. Absolutely. Unless your pet’s microchip is not universal or encrypted and can not be read by all scanners.

If your pet is scanned by Peeva, Your pet’s complete life history will show up on the computer screen. If your pet is scanned by a typical microchip scanner, the microchip ID will display and that’s it. That number will then need to be manually searched in multiple registries until a match is found.

A microchip will last your pet’s entire lifetime, however, they will expire after 20 years.

No. This is a common misconception about pet microchips. Microchips are RFID implants that are activated when a reader is passed over it at close range. GPS is much to large to be implanted into an elephant let alone a dog or cat.

Yes. However, both will need to be registered. Very few pets are microchipped twice so a vet tech or shelter worker will assume the first chip read is the ony a microchip a pet has. Microchip scanners do not read multiple chips simultaneously.

A microchip can only be registered with Peeva one time. If there is ever an attempt to register a microchip with Peeva a second time, Peeva support gets an instant alert that there was a duplicate attempt. We then call the original owner to learn if they re-homed their pet. If we learn the pet was stolen we send the police over to the person’s home that attempted to register the chip a second time. We actually find a lot of pets this way. Please see checks and balances.

You will need to fill out a transfer of ownership form on the pet ownership page.

You can both fill out a transfer of ownership form on the pet ownership page to ensure the pet is registered to the proper owner.

Pet owners that have their pet’s enrolled with Peeva can update their details and their pet’s information at any time at no cost. If the pet is being re-homed to another owner, the new owners will be required to pay to enroll the pet with Peeva after the new and prior pet owner both fill out the required transfer of ownership forms.

You can not scan a microchip with a phone of any kind. For a detailed explanation why, please see this blog post.

GPS pet collars and pet microchips are the best way to find a lost pet. Anything else is such as a QR tag reader is totally useless.

Sign in to your dashboard here.

Sign in to your dashboard here.

You can check your pet’s microchip on the microchip page.

You can check to here to see of your pet’s microchip is active.

Yes. A microchip will only work if it can be tracked back to the pet owner directly.

Yes. A microchip can fail to result in reunification even when implanted correctly due to incompatible scanners, failure to scan, an unregistered chip, or outdated owner contact information. The chip itself may function, but the system around it can fail.

Some scanners cannot read all frequencies, scanning may be rushed or incomplete, or the chip may have migrated slightly. These factors can cause a present microchip to be missed.

 

Scanners read the first chip detected. If that chip is unregistered, it may be assumed the pet has no usable registration—even if a second, registered chip is present.

They do not interfere electronically, but only one chip can be read at a time. If the unregistered chip is detected first, it can block access to the registered chip’s data.

Due to time, staffing, and resource constraints, if no registration data is immediately available, shelters may rely on the person presenting the animal rather than initiating a lengthy lookup process.

Approximately 52% of microchipped dogs are never reunited. Common reasons include failure to scan, incompatible scanners, unregistered chips, and registries that do not provide live recovery support.

While rare, physical trauma or manufacturing defects can render a chip unreadable. Most failures, however, are procedural—not technological.

Cats are less likely to be scanned, more likely to be assumed feral, and more often lack up-to-date registration information.

Registries

While Canada and the EU regulate pet ownership, the United States lacks such regulations, limiting the potential of RFID and microchip technology. Efforts have been ongoing for nearly two decades to establish an ISO standard for pet identification in the United States.

Numerous microchip companies, scanners, and radio frequencies, coupled with disparate registration databases, result in a lack of scanning consistency due to the absence of standardization. The Animal Welfare Act does not empower USDA-APHIS to regulate private pet ownership or mandate a national standard for microchips and scanners. Despite various attempts and initiatives over the past 13 years, none have succeeded. Peeva, however, has devised a successful workaround for this challenge.

Absolutely. Registering your pet’s microchip with Peeva provides the best chance of reuniting with your pet if they are ever lost or stolen. Peeva stands out as the most actively searched pet microchip registry globally. Upon scanning, Peeva instantly notifies you via email, text, or the Peeva app, providing the precise location where your pet was scanned within our extensive network. Additionally, Peeva shares its data with the AAHA Pet Microchip Lookup tool, adding an extra layer of protection to ensure direct contact if your pet is scanned by individuals or entities outside our network.

No. If the microchip is already registered with another company before Peeva registration and ownership details differ, we will alert the other company. We will collaborate with them to ensure the rightful owner is notified and work together to facilitate the safe return of the pet to its rightful owner.

The AAHA universal pet microchip lookup tool mandates registration with the primary registry associated with the brand of the implanted microchip. However, this tool doesn’t provide the pet owner’s contact details; instead, it reveals the name of the primary registry the microchip is registered with, necessitating a separate call to that registry.
Notably, the lookup tool lacks data aggregation from the diverse registries of competing microchip companies, a challenge Peeva is actively addressing.

Our dedicated team operates around the clock from our lost pet recovery center, working tirelessly to swiftly reunite pets with their families. Ensure your pet’s microchip registration with AAHA Universal Microchip Lookup Tool for effective tracking. With years of experience, we understand the urgency of lost pets, utilizing advanced technology and providing 24/7 live phone support for rapid reunions. Your registration fee supports our ongoing efforts to offer top-notch support and technology for your pet’s safety. Beware of free online central registries, as they may exacerbate the issue by allowing anyone to register a microchip ID without proof of ownership. These platforms often function as data collection devices, potentially sold for marketing and spam purposes. Choose a reliable and secure registration for your pet’s well-being.

Peeva Fetch is our central pet microchip registry and pet medical records portal.

Integrating pet microchip IDs with medical records in a centralized registry and pet portal offers several advantages for veterinary professionals when using our universal scanner. This streamlined process saves time, cuts down on redundant costs, and optimizes workflow. Pet owners can be confident that their pet’s microchip will be scanned and read if their pet is ever lost.

Features include:

  • Lab history and due dates
  • Appointment requests
  • Access to veterinarian-recommended Pet Care Guides
  • Photo uploads of pets
  • Medication refill requests

Certainly. Peeva seamlessly integrates with established veterinary systems, including:

  • Avimark
  • IDEXX Cornerstone Practice Management
  • DVM MAX
  • ClientTrax
  • eVetPractice
  • ImproMed
  • And more.

Yes, Peeva is a North American central pet microchip registry where any brand of microchip can be enrolled.

You can search the AAHA Microchip Registry Lookup. You may also want to call the registry to ensure you get through to a live rep right away. If you don’t, you may want to consider enrolling your pet with Peeva where our dedicated team is available around-the-clock to support you.

A reputable pet recovery service supplies microchips to veterinary clinics, shelters, and rescue organizations nationwide. They offer a comprehensive database with a nominal fee covering essential services, including crucial telephone support for prompt pet retrieval. If a registry lacks microchip distribution and necessary support, steer clear, as these may be scams or free services designed solely to compile marketing lists for sale to data brokers. With the increasing significance of online consumer data, these brokers, marketing firms, and retailers pay considerable sums for such information. Importantly, free registries often lack genuine pet recovery services.

It’s not possible. Free microchip registries are fraudulent schemes designed solely to gather email lists, which are then sold to online pet supply retailers.

Visit any veterinary clinic to have your pet scanned for a microchip, checking if one is present and readable. Note that your pet’s microchip may not be an ISO-standard one, limiting universal readability. If you’re certain your pet has an unread chip, consider implanting a second ISO chip, ensuring both are registered. Keep in mind that a scanner reads the first microchip detected, and simultaneous reading of two microchips is not possible. Since very few pets have two microchips, an unregistered chip will be assumed as the only one if detected first.

When a microchip is scanned, the chip’s number must be recorded, and various registry websites need to be checked until a match is identified. In response to this challenge, the American Animal Hospital Association (AAHA) created the Pet Microchip Lookup Tool. This tool streamlines the process for busy pet care professionals by conducting simultaneous searches across multiple registries, saving them valuable time.

The AAHA pet microchip lookup tool doesn’t maintain its own database; instead, it functions as a search engine. It searches participating primary registries associated with the brand of the microchip implanted in the pet. Notably, the lookup tool doesn’t reveal the pet owner’s contact information. Instead, it provides the name of the primary registry the microchip is registered with, necessitating a subsequent call to that specific registry.

Pet care professionals can use the AAHA lookup tool to search multiple registries with a microchip ID. If the ID is registered, the tool displays the logo and telephone number of the participating Pet Recovery Service Provider. Despite its benefits, the tool aims to increase participation from various registries, unintentionally exacerbating the problem it aims to solve. Many participating registries prioritize legitimacy without providing essential telephone support for effective microchip use. Operating hours and support teams are lacking, resulting in long hold times and frustrating messaging loops, discouraging scanning for microchips. Veterinary professionals, facing time and resource constraints, often find it easier to assume the person bringing in the animal is the owner, leading to a general neglect of microchip scanning.

A microchip will only work if it’s registered to the pet owner directly in a database offered by a legitimate pet recovery service that is actively searched. That registry will also need to provide a more than adequate telephone support team that can be available to answer calls that come inbound at all times of the day 24/7/365 to facilitate the prompt return of your animal safely and as quickly as possible. This could literally mean the difference between life and death depending on the shelter where your pet turns up.

Every microchip company would like to have a central registry, but Peeva Fetch (our central pet recovery database) has a critical mass of pet registrations of other brands as we auto enroll thousands of chip IDs with every hospital we onboard.

If a registry is not actively searched by professionals, the owner information is effectively inaccessible, preventing timely reunification.

Reunification often depends on immediate human coordination. Without live support, calls go unanswered and pets remain unclaimed.

The recovery process stalls. Finders and shelters cannot reach owners, and pets may be held, transferred, or euthanized unnecessarily.

Yes. A range match or registry listing does not confirm enrollment. Registration must include an enrollment date and accessible owner data.

It indicates the microchip is not registered in that database, even if the registry name appears.

Participation alone does not require proof of active support, data verification, or live assistance.

Unauthorized or incorrect registrations can occur, leading to disputes, delays, or failed reunifications.

Registries that do not distribute chips lack accountability in the recovery chain and often provide no real reunification services.

Scanners

Yes. Peeva works well with all PIMS and is a further extension to those services. Our system works with any microchip scanner that can connect to a desktop via Bluetooth or USB port. We are developing our own scanners that can read every microchip, including the encrypted chips.

Providing veterinary professionals with the ability to pull up a pet’s complete medical history by scanning a microchip makes a veterinary professionals job easier as it streamlines workflow by making the transfer of vital health information quick and easy. This ensures pet owners that their pet’s microchips will be scanned and read.

They should and microchip scanning should be the standard operating procedure, but there is no federal or state regulation of microchip standards in the U.S., and different manufacturers are able to produce and patent different microchip technologies with different frequencies. Because of market competition, animal shelters and veterinary clinics are able to choose from several microchip manufacturers and scanners. Microchip scanners are expensive, and it is often cost-prohibitive to purchase several types of microchip scanners.

No. Peeva is the only Universal scanner, however, scanners offered by Home Again and Datamars have a sensitivity rate of about 98%.

Scanner limitations, incorrect scanning technique, incomplete scans, or incompatible frequencies can all result in missed detections.

 

Encrypted chips require compatible scanners. Without them, the chip may not be readable at all.

Time pressure, lack of equipment, staff shortages, and historically low success rates discourage routine scanning.

Best practice is to scan multiple times, at intake, during holding, and before transfer or adoption.

Standardization

Not all microchips can be read by all microchip scanners. There are multiple microchip companies with not standardization between them. There are multiple microchips, multiple scanners, multiple frequencies in which they operate, multiple cataloging systems, and multiple registriation databases. Not all microchip scanners can be read by all microchip scanners.

Peeva can read all microchips and our microchips can be read by all microchips scanners. Peeva works with any scanner that can connect to a desktop PC.

Multiple registries may claim the same numeric ranges, making it unclear where the chip is actually registered.

A prefix indicates possible distribution, not active registration or owner data availability.

Competing commercial interests, lack of regulation, and fragmented systems have prevented universal adoption.

Incompatible scanners, databases, and workflows increase missed detections and slow recovery.

Data

If scanner can read a microchip, the microchip ID needs to be written down and multiple websites need to be visited until a match is found. Then that registry needs to be called. Calls are often placed on hold with very long wait times. Veterinarians do not have the time staff or resources to accommodate for the overall process. This has led to a lack of scanning altogether. Peeva can resolve this issue with our hardware and instant notification system all alone, but there needs to be an incentive for using our hardware.

By pairing large data sets acquired via multiple EHR / EMR software systems and universally displaying this data in a simple intuitive database, Peeva streamlines workflow by making the transfer of information quick and easy. Any veterinarian in our network can pull up a pets complete medical history by scanning a microchip while instantly notifying the pet’s rightful owner with the exact location.

By partnering with leading organizations in the animal health and technology space, high volume veterinary hospitals, Peeva is building a network with a critical mass of data where the individual pet owner is involved to opt in every step along the way.

Peeva pairs pet identification numbers with pet medical records into Peeva Fetch, our central registry / national pet database and pet medical records pet portal.

Pet owners have access to their own pet’s updated medical record at all times.

The ability to track not only information but also data relationships is invaluable for Veterinary care, and intelligence. Currently, the creation and flow of new and existing information overwhelm databases, due to the lack of uniformity and efficiency. With the ever-growing amount of data and the need to extract useful information, a new system of data organization is needed.

Our innovative platform for the veterinarian field stores, tracks, and retries data by implementing logical relationships between entities of data using proprietary referent tracking. Our system dramatically increases efficiency and reduced errors which by design will prove to be particularly useful in coordinating data entered at multiple sites. It works well with various on and offline content management systems and like other SaaS and subscription fee services it will be easily accessible with a web browser or mobile device. It also requires no additional software, no on-site installation and no waiting.

Manual lookup requires writing down IDs, searching multiple databases, and making phone calls—an impractical workflow during emergencies.

 

When data is siloed, no single system has a complete view, delaying or preventing owner contact.

When scanning rarely leads to successful outcomes, professionals deprioritize the practice.

Delays increase holding times, costs, and the risk of euthanasia.

Immediate access enables instant owner notification, rapid verification, and faster reunification.

Customer Support

How do I contact Peeva support?

Email support at support@peeva.co.

Tip: Include your account email, your pet’s microchip ID (if you have it), and what you’re trying to do (register, update info, report lost, etc.).

I forgot my password. How do I reset it?

Go to the Peeva sign-in page and click Forgot Password. A reset link will be sent to the email address on your account.

I can’t find my pet’s microchip number. What do I do?

Ask any veterinary clinic or shelter to scan your pet. The scanner will display the microchip ID. Write it down exactly as shown.

If you recently adopted, ask the rescue/shelter for the microchip paperwork they received at intake.

How do I update my phone number, email, or address on my pet’s registration?

Sign in to your Peeva account and update your contact fields. If you can’t access your account, email support@peeva.co and we’ll help you regain access.

Important: Outdated contact info is one of the biggest reasons microchips fail during reunifications.

How do I add a backup contact?

Add a trusted backup contact (family/friend) so there is always someone reachable if you’re unavailable. If you don’t see the option in your account, email support@peeva.co and tell us you want to add a backup contact.

What if my pet is registered, but I’m not receiving notifications?

First, confirm your email and phone number are correct in your account.

  • Check spam/junk folders for email notifications.
  • Make sure you can receive SMS on the phone number listed.

If everything looks correct, email support@peeva.co and we’ll help troubleshoot.

How do I report a microchip as unregistered?

If you have a microchip ID and it is not enrolled in a registry that maintains the data and supports reunification, the microchip can’t do its job.

To enroll your pet with Peeva, start here: https://fetch.peeva.co/sign-up.

I found a pet. Can you give me the owner’s phone number?

We prioritize pet owner privacy. In most cases, Peeva will contact the pet owner on your behalf and coordinate reunification.

We’ll ask for your contact details so the owner can reach you or the organization where the pet is being held.

Want direct contact capability? Shelters and veterinary organizations can join Peeva to access professional workflows and notifications.

What information should I include when emailing support?
  • Your account email (or the email you used to register)
  • Your pet’s microchip ID (9–11 digits if known)
  • Pet name (if known)
  • What you’re trying to do (update info, verify registration, report lost, etc.)
  • If this is about a found pet: finder/organization name + phone number + location

Lost Pet Help

My pet is missing. What should I do first?
  1. Confirm your microchip ID (if you have it) and make sure your contact info is current.
  2. Contact nearby shelters and vet clinics and give them the microchip ID (if available).
  3. Email support@peeva.co with your pet’s details and microchip number so we can help guide next steps.
What happens when a found pet is enrolled in Peeva?

When a microchip ID that’s enrolled in Peeva is searched by a connected organization, Peeva can notify the pet owner and help coordinate reunification based on the owner’s privacy settings.

Owner privacy matters: Some owners choose not to share personal info publicly. In those cases, Peeva contacts the owner and coordinates the handoff.

If my pet is scanned, what will the alert include?

Alerts typically include:

  • Pet name (or “your pet” if not provided)
  • Organization name (clinic/shelter/rescue)
  • Address (street, city, state, postal code)
  • Organization phone number
  • A link/CTA to maps (when available)
Will Peeva connect me to the finder or shelter?

Whenever possible, Peeva can offer to connect calls. If the owner is not reachable, a voicemail may be left and a text/email can be sent with the finder’s details, depending on account settings and available contact channels.

I found a pet with a microchip. What do I do?

Bring the pet to a veterinary clinic or shelter to scan for a microchip. Write the ID down exactly as shown.

If the scan indicates Peeva may be involved, call 833-PEEVA-CO (833-733-8226) or email support@peeva.co with:

  • The microchip ID
  • Your name + phone number
  • Where the pet is being held (clinic/shelter/rescue + address)

We’ll contact the pet owner and coordinate reunification.

Why do many lost pets never get reunited?

Common failure points include:

  • Microchips that were never truly enrolled in a registry that maintains data and supports recovery
  • Outdated owner phone/email
  • Incompatible scanners or missed scans
  • Registries that do not answer phones or cannot coordinate a handoff
  • Lack of coordination between finder, shelter, and owner

When no one actively intervenes, pets fall through the cracks.

My pet’s microchip shows “not registered.” What does that mean?

A microchip is a unique ID number. It only works if that ID is linked to your current contact info in a registry that retains the data and can support reunification.

If the chip is not enrolled, register here: https://fetch.peeva.co/sign-up.

Privacy & Confidentiality

Does Peeva share my phone number publicly?

Peeva prioritizes pet owner privacy. Depending on the privacy settings associated with your account and the context of the lookup, Peeva may coordinate reunification without sharing your personal contact details with the public.

If I change my mind, can I allow shelters or vets to contact me directly?

Yes. Your contact-sharing preferences can be adjusted. If you don’t see those options in your account today, email support@peeva.co and request a privacy/contact-sharing update.

What information do I provide when I sign up?

Pet owners typically provide a phone number and email address (and pet name, if available) so Peeva can contact them quickly if the pet is found.

How does Peeva use my data?

Peeva uses your enrollment data to support pet reunification and account functionality. For full details, review:

How does Peeva protect pet owner confidentiality during a found-pet call?

If a finder requests owner contact details, Peeva may instead contact the owner directly and share only the finder/organization details needed to reunite the pet—based on the owner’s privacy settings.

Can I opt in to being contacted by phone, text, or email?

Pet owners provide contact channels at signup and can update them later. Notification channels may include email and/or SMS depending on what you provided and what is enabled in your account.

For Vets & Shelters

I’m a vet/shelter. Can I check if a microchip is registered with Peeva?

Yes. If you have a Peeva professional login (Site ID), you can search the microchip ID in Peeva.

Important: Microchip IDs are typically 9, 10, or 11 digits. Enter the number exactly, then confirm it before searching.

What if the chip is NOT registered in Peeva—can you tell me who it belongs to or where it was distributed?

If a microchip is not registered, we may have no owner contact details to provide, and we may not have distribution details available for unregistered chips.

If you still need help verifying whether it may be a Peeva microchip, email info@peeva.co with the microchip number. If the chip is enrolled, someone can follow up.

Can a finder contact the owner directly through Peeva?

Our policy is to prioritize owner privacy. We can notify the owner and offer to connect the call when available. If the owner is not reachable, a voicemail may be left and (when enabled) a message can be sent to the owner with the finder’s contact details so the owner can decide how to proceed.

If a clinic/shelter wants direct access features over time (search, enrollments, chip ordering, etc.), they will need to create a Peeva professional account as those capabilities expand.

How does a vet/shelter get a Site ID (Peeva professional access)?

To get a Site ID, the organization signs up with their organization details (email, organization phone, and physical address). A Site ID links searches performed under that login to the organization’s contact details for scan notifications.

If you need the current onboarding path set up or re-enabled, email support@peeva.co.

Pet Microchip Brand Guide

Which microchip number prefixes belong to which registries?

Important: a prefix/range match does not guarantee a pet is enrolled. Enrollment must be confirmed by an actual registration record.

Chip Format (Examples) Brand / Distributor # Digits Frequency Registry Contact
982XXXXXXXXXXXX
9A1XXXXXXX
24PetWatch 15 (numeric)
10 (alphanumeric)
132.4 kHz
125 kHz
24PetWatch 866.597.2424
956XXXXXXXXXXXX
4XXXXXXXXX
TVNXXXXXXX
AKC Reunite 15 (numeric)
10 (alphanumeric)
9 (alphanumeric)
134.2 kHz
128 kHz
125 kHz
AKC Reunite 800.252.7894
977XXXXXXXXXXXX
XXXXXXXXXX
XXX*XXX*XXX
AVID 15 (numeric)
10 (alphanumeric)
9 (alphanumeric)
134.2 kHz
128 kHz
125 kHz
AVID 800.336.2843
981010000XXXXXX
981XXXXXXXXXXXX
98102000XXXXXXX
0D0DXXXXXX
0A1XXXXXXX
Bayer / Banfield / Datamars / Microfindr / ResQ 15 (numeric)
10 (alphanumeric)
9 (alphanumeric)
132.4 kHz
128 kHz
128 kHz
PetLink 877.PETLINK / 877.738.5465
7E1XXXXXXX Microchip ID Systems 10 (alphanumeric) 128 kHz Buddy ID 800.434.2843
985XXXXXXXXXXXX
4XXXXXXXXX
HomeAgain 15 (numeric)
10 (alphanumeric)
132.4 kHz HomeAgain 888.466.3242
991XXXXXXXXXXXX
900XXXXXXXXXXXX
990XXXXXXXXXXXX
992XXXXXXXXXXXX
Peeva (Arf ID) 15 (numeric) 134.2 kHz Peeva 833.733.8226
941XXXXXXXXXXXX PetKey 15 (numeric) 134.2 kHz PetKey 734.600.3463

If a microchip is registered with an AAHA-participating provider, the lookup results should show the provider’s logo, phone number, and date of enrollment. If those are not displayed, do not assume it is registered.

Have more questions?

We’re available 24/7/365. Get in touch today.

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